Adam Quan

Adam Quan

Adam Quan is the President of Charlotte IT Solutions, an award-winning provider of managed IT services that serves over 200 businesses and nonprofits in the Southeast region. With an emphasis on excellence, Adam has been instrumental in positioning Charlotte IT Solutions as the go-to provider for organizations looking for simple, yet impactful, IT solutions without an in-house team.

Under Adam Quan’s leadership, Charlotte IT Solutions has grown into a staple in the Southeast IT landscape as well as an innovator and reliable service provider. His strategic vision has propelled Charlotte IT Solutions to the forefront of its industry with an enviable reputation for client satisfaction and excellence. By keeping abreast of technological advancements, we ensure our clients not only remain ready for today but are prepared for what lies ahead – challenges or opportunities

Adam stands out from our competition by offering cutting-edge IT solutions with unparalleled support and through his meticulous cybersecurity services. Charlotte IT Solutions’ tailored solutions reflect Adam’s dedication to comprehensive support, helping businesses thrive in today’s ever-evolving digital environment. Clients continue to entrust Charlotte IT Solutions as their indispensable partner over seventeen years due to Adam Quan’s dedication to delivering cutting-edge IT solutions with outstanding support.

He and his team specialize in providing tailored solutions, helping many small, medium, and growing businesses thrive. With extensive expertise in managing IT and business technologies that not only ensure smooth day-to-day operations but also prepare our clients to adapt and thrive with future technological changes.

One of our core strengths lies in being cybersecurity experts, specializing in preventing security breaches, identity theft, and other cyber threats to ensure a safe digital environment for our clients.

Charlotte IT Solutions offers clients the expertise and support required to effectively manage their business technology infrastructure. For over 17 years, our dedicated team has been at the forefront of managing and supporting IT systems in Carolina businesses, under Adam Quan’s guidance as a key partner who delivers cutting-edge IT solutions with unparalleled support.


Top 5 Mac Security Tips You Need to Know

mac security tips

Key Takeaways:

  • Macs Are Not Immune to Viruses: While Mac computers are less frequently targeted than Windows PCs, they are not invulnerable. Viruses and malware specifically designed for macOS exist, so it’s crucial to take protective measures.
  • Essential Mac Security Practices: Key security tips include avoiding automatic login to prevent unauthorized access, ditching Adobe Flash due to its vulnerabilities, using full disk encryption to protect data, and keeping software up-to-date.
  • Antivirus Software Is Necessary: Despite the common belief that Macs don’t need antivirus protection, it is advisable to install antivirus software to add an extra layer of security against potential threats.

If you were to talk to most Mac owners, they would tell you Macs don’t get viruses, so there is no need to take extra precautions. While wishful thinking, that isn’t exactly true. True, Windows computers are attacked more often, but that isn’t because the Mac operation system is impenetrable.

In reality, when someone makes a virus, malware, or some other attack, they need to make it for a specific operating system. Executable files for Windows are different than those on macOS. And, as the Windows operating system is the most used operating system in the world, it makes sense why it would be targeted more frequently. With that said, you shouldn’t just leave your Mac unprotected. There are viruses made specifically for Mac computers, which is exactly why you need to follow these Mac security tips.

Our Top 5 Mac Security Tips

Avoid Using Automatic Login

If you have a desktop Mac and you use the computer at home, you probably can skip this step. However, if you use a MacBook, you’ll want to follow this step. The automatic login feature is nice. It lets you easily log into any application and website without actually typing in the password. This will lead you to two possible problems. The first is you’ll eventually forget your password. If you never type it in, you’ll eventually forget what it was. Then, if you’re forced to use a computer that isn’t yours, it may be difficult to recall what your password is. That means you’ll either be forced to put off doing your work, or you’ll have to reset all your passwords. Either way, not great.

The second and bigger issue is if someone steals your laptop, they will instantly gain access to everything on your computer. They’ll be able to check your browser history and log into your bank account, social media accounts, emails, and just about everything else. So do yourself a favor and avoid this auto-login feature.

Ditch Flash

Once upon a time, Adobe Flash was a must-have graphics feature for your computer. If you wanted to watch any kind of video or view any kind of website with motion graphics, you 100% needed to have Flash running. That is no longer the case. In fact, Adobe Flash leaves you susceptible to all kinds of problems. For a Mac, Adobe Flash is one of the most dangerous applications you can have running on it. Plus, most website has moved away from Flash, so there is little use for it. Even Adobe had started to slow down support for it (When the iPhone first came out, it refused to support Flash. A number of people were upset at the time, but it truly marked the beginning of the end for Flash Player and other Flash applications). So, if you have Adobe Flash installed, now is the time to remove it.

Full Disk Encryption

Chances are there are portions of your Mac that take advantage of disk encryption. This is a solid feature, but it isn’t utilized nearly enough. Because let’s face it, laptops are easy pickings for someone who wants to nab a computer and make a few bucks. You’re literally walking around with a $1,500 device tucked under your arm or left on a coffee shop table. Well, even if you don’t get the laptop back, you can at least protect the information stored on it, and the best way to do that is through encryption (this will also help prevent some malware from siphoning off information back to its host). By using the Apple FileVault full disk encryption service, you can protect the entire hard drive, not just a portion of it.

Stay On Top Of Software Updates

It has happened to us all. We’ll be working on the Mac, and a little window will pop up in the upper-right corner, saying an update is available. That’s great, but you’re in the middle of something, you have a dozen Internet tabs open and several other programs. So, you tell the pop-up to remind you tomorrow. This can easily turn into days, if not weeks. Don’t do this. Most of these updates have security patches. By not performing the update, you’ll leave your computer susceptible to external threats. That is why you’ll want to perform the installation of these software updates as early on as possible.

Yes, Install Antivirus Software

Don’t believe all the hype. Sure, Macs are less susceptible to external viruses for a number of reasons, but the system isn’t bulletproof. It can still be hit with malware. And if this happens, you’ll want to have antivirus software installed on your computer. This adds another line of protection for your computer system, and in today’s modern world, with all the online threats, you need to do what you can to protect yourself and your computer. Thankfully there are a number of excellent Mac-specific antivirus programs out there.

All you need to do is take advantage of these applications and install them when possible. There are a number of great options, which you can find available not only through the App Store but also through websites like CNET or directly through the manufacturer’s sites. Charlotte IT Solutions can also help connect you with a highly recommend software title as well for your exact needs.

Protect Your Mac With These Mac Security Tips

One of the true benefits of using a Mac computer is the company makes both the hardware and the software. This helps ensure the two-run more seamlessly, which does help reduce possible security threats. Because Microsoft makes Windows for numerous hardware manufacturers, not to mention all kinds of builds and hardware configurations, it can lead to some gaps in security. However, while a Mac may have some security benefits over a Windows or Chrome system, it doesn’t mean it’s foolproof. It can still be attacked by external threats. That is exactly why you need to take these Mac security tips seriously. And, should you ever need additional security help, either with your individual computer or with your overall network security, our staff here at Charlotte IT Solutions is just a phone call or email away.

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What is a VPN and How Does it Work?

what is a VPN and how does it work

Key Takeaways:

  • Importance of VPN for Security: A VPN (Virtual Private Network) is crucial for protecting your business and personal information online by hiding your IP address and encrypting your data, making it difficult for others to track your online activities.
  • Different VPN Protocols: There are various VPN protocols available, such as PPTP, L2TP, SSTP, IKEv2, and OpenVPN, each offering different levels of security and functionality.
  • Essential for Small Businesses: Small businesses, in particular, should consider using a VPN to safeguard sensitive information, including customer data, employee records, and financial transactions, to prevent potential breaches that could have severe consequences.

As a small business, you understand all too well the importance of Internet security. You go to great lengths to protect not only your business information but the secured data of your customers. Letting this kind of information out can lead to the loss of contracts, lawsuits, and even the closure of your business. When you access the Internet, there are often people watching what you’re doing. They know what websites you visit, and what searches you make, and they can track everything you do. Sometimes this is just Google monitoring you in order to provide better advertisements, but other times, Internet sleuths are watching and gathering this information.

You need to do what you can to protect yourself and your business. One such way you can do this is with the aid of a VPN. But what is a VPN and how does it work? Here is everything you need to know.

What is a VPN and How Does it Work

What is a VPN?

When using the Internet, your computer has a specific IP address attached to it. Think of this as a home address. It follows you everywhere. If you visit a website you’ve already been to the website can identify you with the IP address (even if you’ve cleaned off the cookies and other trace files websites leave behind on a computer). Other services can prevent you from accessing information based on your IP address. For example, if you’re attempting to watch a program that is only available in Canada, and the website identifies your computer is being located in the United States, it will block you from viewing the information.

Websites you visit gain a snapshot of your computer and browsing. They can see not only your IP address, but oftentimes your exact location, your Internet browser, operating system, and other data. All of this put together is an Internet presence that is difficult to shake.

A VPN will hide your IP address and other information associated with your browsing. When you use a VPN, your information is routed through a special server that blocks your information. Basically, it cleans your Internet presence, so instead of being able to see your IP and browsing data, everything is hidden. This makes it far more difficult to trace what you do online.

So How Does A VPN Work Exactly?

There are a number of websites you can visit that say your Internet information is blocked through the website VPN. That generally is not the case. While your computer information does go through the website server, it isn’t going to block your data as well as specific VPN client software.

You will log onto your client VPN software. This will begin encrypting your data before opening the Internet browser and accessing the WiFi. When using a website “VPN,” you still reach that website with your IP information, and so there is only so much you can do to protect it (this would be like going to rob a bank and then putting the mask on while waiting outside). By using the VPN software installed on your computer, you’ll be protected and encrypted prior to accessing the Internet.

Why Would You Want To Use A VPN?

So you might be thinking to yourself, “Why do I need a VPN? I’m not doing anything bad on the Internet, and I’m not trying to view content from other countries. What would be the point of using a VPN?” That is a good question, but there’s an even better answer.

Chances are there is information you don’t want to get out there. If you do any kind of online banking, you need to keep this protected. If your password or login credentials are exposed, anyone could access your banking information. When you apply for a loan and enter your Social Security number, you probably won’t want this information out there. You will want to protect your social media passwords, because if someone accesses your information and then posts something bad, you may never be able to come back from a post like this.

It doesn’t matter what you do online. Chances are there is information you simply don’t want to get out, and you need to protect. You can do this with a VPN. VPN works for both individuals and businesses, and as a small business owner, you likely have more to lose, as it isn’t just your personal information but your employees’ and clients’ information as well.

There Are Different VPN Protocols

Beyond answering the questions of what is a VPN and how does it work, there are a number of different VPN protocols out there — each of these protocols functions in a slightly different way. The right VPN for you will depend on what you’re looking to accomplish (our team here at Charlotte IT Solutions can help you determine this).

The different options include a Point-To-Point Tunneling Protocol (PPTP), which is an older system. There is a Layer 2 Tunneling Protocol (L2TP), a Secure Socket Tunneling Protocol (SSTP), an Internet Key Exchange, Version 2 (IKEv2), and an OpenVPN. You will want to identify the best VPN for the needs of yourself and your company (if you own a business)

Begin Setting Up Your VPN Today

Internet security is more important now than ever before. You don’t want to leave yourself or your business exposed, so it is a good idea to invest in a Virtual Private Network. Now that you have the answers to what is a VPN and how does it work, you’ll have a better understanding as to why you need to begin using one.

If you’re ready to begin setting up your VPN or if you have further questions about what VPN might be right for your business, our staff here at Charlotte IT Solutions is ready to address all of these concerns and more. All you need to do is send us an email or give us a call at your convenience. We’ll answer all your questions and help you move forward with your business IT needs.

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Top Benefits of VoIP for Small Business Owners

benefits of VoIP for small business

Key Takeaways:

  • Cost-Effective Solution: VoIP is less expensive than traditional landlines, eliminating the need for a secondary phone connection and reducing long-distance and international calling costs.
  • Flexibility and Mobility: VoIP offers flexibility by allowing businesses to retain their phone numbers regardless of location changes, making it easier to move offices without the hassle and cost of changing contact information.
  • Scalability and Advanced Features: VoIP can easily scale with the business’s needs, whether expanding or downsizing, without the constraints of long-term contracts.

(more…)

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Charlotte IT Solutions President serves as Government Advisor for COVID-19 Small Business

charlotte it solutions

FOR IMMEDIATE RELEASE: April 3, 2020
Trina Jackson
Charlotte IT Solutions
704-823-6988
[email protected] (more…)

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Considerations for Remote Working: Technology, Team Building and Beyond!?

remote team building

In the last few years, people have made a rather seismic shift in their business’ overall daily operations. This likely included the move from in-person work to mostly online, remote work. If you already had software and protocols in place, this may have been a smooth transition.
However, if you didn’t, you likely hit a few snags along the way.

Thanks to some video conferencing programs like Zoom, many businesses, just like your own, may have found an initial footing in this strange new world of business.

One area you might be struggling with is managing your remote team. Instead of having everyone there on hand, your team members are now scattered throughout the region, making in-person communication difficult, and company-wide in-person gatherings all but impossible.

That is why you need to understand how to manage a remote team effectively.

It’s a form of management you may not have been forced to learn prior, but now that you’ve had a bit of time to experiment with the approach, it’s time to take a more formal approach to future proof your organization.

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